MICRO SMALL BUSINESS LICENSE SERVICES COLLABORATIVE GOVERNANCE IN NORTH JAKARTA ADMINISTRATIVE CITY
Abstract
The goal of this study is to identify collaborative governance in micro and small business licensing services in the Administrative City of South Jakarta, as well as how the ideal collaborative governance model is provided in Micro Small Business Licensing Services (IUMK). This is a descriptive qualitative study in which data was gathered through in-depth interviews, observation, and documentation. According to the study's findings, the concept of Collaborative Governance provided has eight dimensions: (1) Network structure: network structure that allows active participation in the network, network structure that is not hierarchical but tends to be flat and non-monopolistic; (2) Commitment to common goals: the government's commitment to providing simple, quick, and transparent services; (3) Participant Trust: Public/applicant trust must be strengthened, particularly during the implementation phase. The implementation of the Collaborative Governance concept is expected to accelerate licensing services in every PTSP where this institution is very close to the community, in accordance with the DKI Jakarta Government's goals, vision, and mission.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
An author who publishes in the Jurnal Darma Agung agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
